Thank you for choosing the Chekku Online Store venture of MR AGENCIES. We are dedicated to providing you with the best shopping experience, which includes efficient and reliable shipping services. This Shipping Policy outlines important details regarding the shipping process, including delivery times, fees, tracking, and more. Please read this policy carefully before making a purchase. By using our website and placing an order, you acknowledge and agree to the terms outlined below.

Effective Date: 11/07/2023

1. Order Processing:

   – Upon receiving your order, we will process it within 1 business days. Please note that orders are not processed on weekends or public holidays.

   – Order processing involves verification of payment, item availability, and address confirmation. In case of any issues or discrepancies, our customer support team will reach out to you via the contact information provided.

2. Shipping Methods and Carriers:

   – We offer various shipping methods based on your location, package weight, and delivery speed preferences.

   – Our shipping carriers include reputable companies such as ST COURIER,ECOM EXPRESS,XPRESS BEES.

3. Shipping Fees:

   – The shipping fees are calculated based on the destination, package weight, and shipping method selected. The total shipping cost will be displayed at checkout before you confirm your order.

   – We may offer free shipping promotions for certain products or order values. Please refer to specific promotions or contact our customer support for more details.

4. Estimated Delivery Times:

   – Delivery times may vary depending on your location, selected shipping method, and unforeseen circumstances such as weather conditions or customs delays.

   – Upon completing your order, you will receive an order confirmation email with an estimated delivery date. Please note that this is an estimate and not a guaranteed delivery date.

   – The estimated delivery times for domestic orders typically range between 1 to 3 business days. Please note that these timeframes are approximate and may vary.

5. Tracking Information:

   – Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package.

   – Tracking information may take up to 5 hours to become available after the package has been shipped.

   – To track your order, visit the carrier’s website and enter your tracking number in the designated tracking section.

6. Shipping Restrictions:

   – Some products may have specific shipping restrictions due to legal requirements, safety regulations, or other factors. We comply with all applicable laws and regulations regarding shipping.

   – If we are unable to ship a particular product to your location, we will notify you promptly and provide a refund or offer an alternative solution if possible.

7. Order Status and Support:

   – You can check the status of your order by logging into your account on our website or by contacting our customer support team.

   – For any inquiries or assistance regarding your order, shipping, or any related concerns, please contact our customer support team. We are available from 9:00am to 10:00pm and will be happy to assist you.

8. Address Accuracy:

   – It is essential to provide accurate and complete shipping information when placing an order. Please double-check the shipping address, including any apartment or unit numbers, to ensure successful delivery.

  – We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information provided by the customer.

9. Changes to Shipping Policy:

    – We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

    – We encourage you to review this policy periodically to stay informed about our shipping practices.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team for clarification. Thank you for choosing us, and we look forward to serving you with exceptional products and reliable shipping services.

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